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2021 Warehouse Management Mobile App - "The view doesn't exist"

  • 19 April 2021
  • 6 replies
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Hi, we’ve just recently upgraded a client to 2021R1 - Build 21.102.0070

They use the warehouse management function in the mobile app through both IOS and Andriod devices. 

when using “Storage Lookup” they scan the warehouse, scan the location and nothing comes through. if they click “Review” they get an error “The view doesn’t exist”

this also occurs when using “Pick Pack and Ship” if they click on any of the command buttons during the process - review/reset/scan/set qty 

anyone else come across this yet or can suggest a solution? have tried as “admin” and tried creating new user, checked the licence still remains, tried in separate company and tenant. 

have logged a support ticket also

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Best answer by matthewjames83 21 April 2021, 11:30

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Hi, @matthewjames83 Any customization is published related to this? 
Have you also verified, by unpublishing the customizations from the specific instance?

Hi, @matthewjames83 Any customization is published related to this? 
Have you also verified, by unpublishing the customizations from the specific instance?

 

Hi Naveen, no customisations related to the confirmation of the shipment or storage lookup directly but there are a couple of customisations related to allocations of stock that i will try the app with them unpublished, thanks

Userlevel 7
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Sure @matthewjames83  I’m assuming customizations causing this issue. Please verify by unpublishing those customizations. That may help you to identify the root cause of this issue.

this is still an issue with the customisations unpublished, lvl2 developer support looking into this now. 

Hi All, in case anyone comes across this going forward. This was resolved by Dmitriy in developer support discovering the issue was a tenant called “company” was first in the tenant list. 

 

The issue was resolved by re-sequencing the list so that company wasn’t first or deleting the “company” instance. 

 

Thanks

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@matthewjames83 Thanks for sharing the update here.

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