Client has repeated error with sales orders with ship via of Walk in - when they go to create the shipment
The sales order is created through the sales order screen SO301000 and the client uses a paper pick ticket, and the order is placed on hold for pick up. The current work around is to create a new sales order and they are able to create a shipment. This was a known issue from older versions, I tried the suggested work around of changing the quantity to zero and then back to one, but still received the error. Any input is appreciated.
The client is on 2024 R1 Build 24.111.0011Build 24.111.0011 Customization: ShopifyOrderNoteMapping2024922,ARPrintinvoices,PXLotSerialNbrAttributeExtPkg,AddKitAssemblyPickListtoScreen,DynBudAdaptors2023,LoginPageImages,longerDescription,SOscreen20240801,GTISOLineUpdater2420240723,KitAssemblyPickList20240801,POscreen20240801,BankDepositPayments,SOOrdTypeSubAcctOvrd2022R11,GTI2420240723,GTIFSS2420240723,GTIDiscounts2420240701,GTILotAttributes2420240701,GTISOUDF2420240723,GTISmallBagger2420240814,GTISeedWeightCalculation2420240701,GTIPhysicalInventImport24202406031