Hey there, we’re getting an error on some of our shipments when syncing them from Acumatica to Shopify. The exact error is:
“This shipment cannot be processed because the shipped quantity of the 62114 item might exceed the ordered quantity in the external system. Set the same tracking number for this shipment in the ERP and in the external system or delete this shipment in the external system.”
It sounds like it’s saying I’m trying to ship more than the customer ordered, but that’s not the case. They ordered 1x 62114, and the shipment only has 1x on there, I verified that. Also made sure Shopify sees there is enough inventory to fulfill the order (not sure if that would cause an issue) and we do have 22 available in Shopify which matches Acumatica.
I can manually add the shipment info, but that defeats the purpose of the connector. We usually have a couple a day that do this so it’s not just a once in awhile issue.
This shipment had a nonstock kit on there, not sure if that causes issues with Shopify? The nonstock kit is NOT related to the 62114, but not sure if that’s what is causing the issue.
