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Question

Shopify - Orders for items with actually no stock in store and warehouse

  • May 12, 2026
  • 2 replies
  • 42 views

I have a question about the following scenario with Shopify ...

  • Stock of item x in the warehouse = 1 piece
  • Stock of item x in the store = 1 piece
  • Customer 1 orders item x in the store (Order 1)
    • Stock of item x in the store is now actually = 0 piece
  • Order 1 is not immediately imported into the ERP system due to errors, etc
    • Stock of item x in the warehouse and in the store remains = 1 Piece
  • Customer 2 orders item x in the store (Order 2)
  • Order 1 from customer 1 is imported and order 2 from customer 2 is backordered or rejected or Order 2 from customer 2 is imported and order 1 from customer 1 is backordered or rejected
  • only after the import of one of the two orders is the stock in the warehouse = 0 pieces and article x is not available in the store

The problem is store orders for item x, which actually no longer has any stock.

Does anyone know a solution for this?

Thx in advance.

2 replies

bwhite49
Captain II
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  • Captain II
  • May 14, 2026

If using Acumatica to control your qty available, you probably need to implement safety stock in Shopify to prevent a stock out.

 How can I create an inventory safety buffer for my online store?


bwhite49
Captain II
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  • Captain II
  • May 14, 2026

Acumatica did add this field “Availability Adjustment” visible on the Ecommerce tab of the item as well, so you can manage the safety stock within Acumatica.

Adding a value of -2 in this field would mean that you will always have 2 available before the item become unavailable on the store.