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Shopify metafields> Customer

  • April 6, 2026
  • 8 replies
  • 66 views

Manikanta Dhulipudi
Captain II
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Hello Team

I am trying to use the customer metafield to sales order description.

I’ve done the required mapping based on the below KB Article

 

The same entity mapping working for customer entity but it is not working for sales order.

 

https://community.acumatica.com/how-tos-and-faqs-262/how-to-map-shopify-metafields-to-acumatica-fields-when-importing-data-30209?tid=30209&fid=262

 

Try to bring the customer metafield when the shopify order customer, Order> Customer> metafield the data has to pull and update in the sales order description on header level.

 

https://community.acumatica.com/how-tos-and-faqs-262/how-to-map-shopify-metafields-to-acumatica-fields-when-importing-data-30209?tid=30209&fid=262

 

Could you please any one can help why it is not working on sales order description.

Best answer by Manikanta Dhulipudi

@Manikanta Dhulipudi I reached out to Acumatica on this.

8 replies

Manikanta Dhulipudi
Captain II
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@KarthikGajendran Any inputs here?


bwhite49
Captain II
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  • Captain II
  • April 6, 2026

You have to figure out where the metafield is stored in Shopify. This location should be available in meta field definitions.

 

Entity mapping
Shopify Metafield Definition

 


Manikanta Dhulipudi
Captain II
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@bwhite49 I used the same steps, as communicated it is working for customer entity but not sales order.


bwhite49
Captain II
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  • Captain II
  • April 6, 2026

You can only map Shopify customer info to Acumatica customers and Shopify orders to Sales Orders. You can’t map Shopify customer metafields to the sales order.

If they need this data on both the customer and sales order they will need to either create a new metafield for the Shopfiy order and have a Shopify developer copy the attribute info from the customer record on order creation, or you can solve by copying the info in Acumatica to the sales order through a business event or customization.

It’s never “easy.”


Manikanta Dhulipudi
Captain II
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@bwhite49 Thank you for helping us,

However we see the below option for data mapping related customer> metafileds as shown below.

Any idea how this can be used and purpose.

 


bwhite49
Captain II
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  • Captain II
  • April 6, 2026

@KarthikGajendran will need to answer that


Manikanta Dhulipudi
Captain II
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@Manikanta Dhulipudi I reached out to Acumatica on this.


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • April 9, 2026

Hi ​@Manikanta Dhulipudi - Please share the response here when you receive it. Thank you! 😁