Skip to main content
Question

Shipments/Order going to invoice without physically shipping the order

  • 12 September 2023
  • 5 replies
  • 102 views

Forum|alt.badge.img

I have a weird issue happening, a lot of my shipments/orders are going to invoice with out actually shipping. What would be the best way to prevent or catch this issue?

5 replies

dsimmerly
Pro I
Forum|alt.badge.img+1
  • Pro I
  • 114 replies
  • September 12, 2023

@mralyea - are the inventory or non stock items set to “require shipment”


Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • 35 replies
  • September 12, 2023

They are inventory items that require shipment

 


dsimmerly
Pro I
Forum|alt.badge.img+1
  • Pro I
  • 114 replies
  • September 12, 2023

this does not seem possible,,, what process is run to create the invoice with no shipment ?  


Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • 35 replies
  • September 12, 2023

There is a shipment created, there is just something running that moves the shipment through the confirm shipment status and directly to the invoice status.


dsimmerly
Pro I
Forum|alt.badge.img+1
  • Pro I
  • 114 replies
  • September 12, 2023

do you have scheduled processes?

I would suggest creating case with support so they can duplicate the issue 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings