Is it possible in Acumatica ERP for an RMA order type to generate two open shipments simultaneously — one outbound shipment and one return shipment?
The scenario is that a customer is receiving a replacement item while the original item is collected during the same driver visit. This is for bulky furniture items, where separate collection and delivery visits are operationally inefficient.
The key requirement is the ability to create:
- an outbound shipment for the replacement item, and
- a return shipment for the item being collected
…both generated together from the same RMA/replacement process, so they can effectively be treated as a linked operation operationally.
Has anyone implemented something similar? At the moment, it looks like you have to complete the return shipment before you can create the second shipment.
