Skip to main content
Solved

Object reference not set to an instance of an object when trying to correct a shipment

  • January 15, 2025
  • 6 replies
  • 267 views
  • Translate All

Forum|alt.badge.img

Hello,

This has happend to us twice in the past two months and need to figure out a resolution.   We have a shipment that has been confirmed and our shipping team realizes they need to make a change, they click the “Correct Shipment” and receive the following Error message as shown below: 
 

We are unable to correct the shipment and are now “stuck” and unable to fix the issue.    I have been unable to put my finger on any commanality between the two shipments this has happend to,  and I don’t see anything unique with this shipment that makes it stand out from other shipments we have been able to correct without error.

Best answer by darylbowman

This appears to be caused by a customization:

 

View original

6 replies

darylbowman
Captain II
Forum|alt.badge.img+17

Could you post any messages from the Trace?

Translate

Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • January 15, 2025

Daryl,

Here are the screenshots from the trace.   Nothing looks questionable to me…

 

 

Translate

darylbowman
Captain II
Forum|alt.badge.img+17

Expand this and snip again or copy and paste the text

 

Translate

Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • January 15, 2025

 

Translate

darylbowman
Captain II
Forum|alt.badge.img+17

This appears to be caused by a customization:

 

Translate

Forum|alt.badge.img
  • Author
  • Jr Varsity III
  • January 15, 2025

Daryl,

Thank you for pointing this out.  I will reach out to our VAR to did our customizations...

Translate