OK, this one may sound off the wall but bear with me. The WMS Screens like Pick/Pack/Ship, Scan and Count, etc. in the mobile app (as well as the web page versions) have sounds they play on successful and not successful scans. I just call them “Beeps” (good) and “Bongs” (bad).
We have a mix of serialized and non serialized product. And sometimes we have product that the vendor serializes but we choose not to. When we are doing WMS operations, our crew aren’t always looking at the screen; instead they’re scanning item after item. And so we’ve had plenty of times when operations like counts have created new serial entries, because they scan product 1234, which expects a serial, but they instead scan the next product 1234. Or they scan product 5678, which isn’t serialized but has a serial number field on the box which they scan as the next product. They get a Bong and wind up rescanning the first 5678 again, increasing the count.
It would be great if we could replace the sounds and instead have the app read the message on the screen. It may be a longer audio clip than the beep and bongs but it would help cut down on errors.
