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Question

Line Level discounts are not showing on the sales order

  • December 2, 2024
  • 2 replies
  • 111 views

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Hi,

In one of customer’s environment I do not see the line level discounts in the sales order document summery area. But all other , and Local environments shows the Line discounts at the document summery area. 

Is there any place that I can enable it?

 

Thanks,

Dulanjana

2 replies

vanessaafonso02
Acumatica Employee
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  • Acumatica Support Team
  • December 2, 2024

Please provide the Version/Build that the customer is on.

Also confirm that the Customer Discounts feature has been enabled on the Enable / Disable features screen.  

The issue could be related to Access Rights limiting the visibility and use of certain fields on the SO Screen.
 


DipakNilkanth
Pro III
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Hi ​@dsenevirathne54,

In the addition of ​@vanessaafonso02 comment, Is there Shopify or BigCommerce is implemented in the system? Please check the Show Discounts in option in Order Settings tab of Stores settings form.


I am sure that Customer Discount feature is enabled as you can see the Discounts tab on Sales Orders screen.


Hope, it helps!