Issue with Importing Shopify Return Refunded Order in Acumatica

Hi Team,

I am encountering an issue when attempting to import a refunded order into Acumatica. Below are the steps I followed:

1. A sales order was created in Shopify and successfully imported into Acumatica.

2. A shipment and invoice were created for the sales order and released in Acumatica.

3. The order was refunded in Shopify.

4. When trying to import the refunded order back into Acumatica, I receive the following error for all refund orders

   "Inserting 'AR Payment record' raised at least one error. Please review the errors. CashAccountID: Cash Account 'TT' cannot be found in the system. Please verify whether you have proper access rights to this object."

We do not have any customizations deployed in this instance and I have reviewed all relevant configurations related to Cash Accounts. The payment has the appropriate branch Cash Account set up, and everything appears to be configured correctly.

Build version: 25R1

Could you kindly share your thoughts on why this might be happening and how to resolve the issue?

​@KarthikGajendran 

Thank you in advance!