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Issue in Invoice screen- can't use to Remove Hold action button but its still showing in green color and it's for the particular invoice

  • June 4, 2025
  • 4 replies
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Jr Varsity II
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Best answer by DrewNisley

We had an issue with this before. Can you try using the Recalculate Customer Balances screen for that customer and that posting period? That worked for us and updated the status properly.

 

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    4 replies

    dcomerford
    Captain II
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    ​@gowrishankarsk32 Have you made any changes to the workflow or do you have any customisations published affecting this.

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    Dermot Comerford
      Jr Varsity II
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      ​@gowrishankarsk32 Have you made any changes to the workflow or do you have any customisations published affecting this.

      ​@dcomerford , No The invoice never gave the option to release it once it was emailed, so I tried putting it on hold but now it won’t allow me to remove the hold. 

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      DrewNisley
      Pro I
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      We had an issue with this before. Can you try using the Recalculate Customer Balances screen for that customer and that posting period? That worked for us and updated the status properly.

       

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      Drew Nisley
        Jr Varsity II
        Forum|alt.badge.img

        We had an issue with this before. Can you try using the Recalculate Customer Balances screen for that customer and that posting period? That worked for us and updated the status properly.

         

        Thanks ​@DrewNisley 

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