International Shipment Documents for Shipments with Multiple Packages

  • 8 December 2020
  • 1 reply

Userlevel 1

Hi there - 


We have a customer who uses the ShipEngine plug-in to perform international shipments. In cases where there are multiple boxes being sent within a single shipment, this causes an issue.

A separate label for each package is created, which is proper - every box needs it's own identifier for tracking.  BUT, Acumatica treats each package as a separate order/shipment. The order can not be broken into multiple orders for customs purposes.  This could be construed as an attempt to skirt customs fees. 

Most packages with values under $2,500 don't need the extra paperwork as they fall below a threshold.  So, an order for $7,497 that gets put into three boxes would need the paperwork as it's above that threshold.  BUT, if the system treats each of those boxes as a separate shipment, and values them each at less than $2,500, it could be seen as a means of trying to hide value and avoid fees. 


How do other folks handle this in the system? Any thoughts?

1 reply

I don’t use Ship Engine, but it sounds like this may just be a reporting issue. What exactly is it creating multiples of? (Sales Orders, Shipments, SOPackageDetail records, etc.) Is there a particular report or screen generating this info for Customs?



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