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Question

Incorrect Rates Being Charged by Stamps.com

  • September 11, 2023
  • 1 reply
  • 57 views

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Using 2022R2.  Starting 9/5/23, the USPS via Stamps.com api doesn’t seem to be working correctly.  Acumatica is either sending the incorrect weight or Stamps.com is changing the weight.  The weight looks correct in Acumatica but wrong at Stamps.com (i.e. 3lbs vs 48lbs).  As a result, the incorrect (very) cost is being charged by Stamps.com and sent back to Acumatica.  The customer uses the Parcel Select Ground (now Ground Advantage).  Ideas?

 

1 reply

Dana Moffat
Community Manager
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  • Community Manager
  • September 13, 2023

cc @Omar Ghazi