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Question

I create business event to auto hold my saleorder

  • April 8, 2026
  • 1 reply
  • 17 views

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I create business event to auto hold my saleorder but some records process holds successfully but some record show error “0 records of 1 have been processed. The last error was The Hold button is disabled.”. But I checked the order number the hold button is not disable. I can hold it manually with the order that alter error.

 

1 reply

lauraj46
Captain II
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  • Captain II
  • April 8, 2026

Hi ​@vannakheng ,

I noticed that the order types are different on the records that are failing.  Usually on the sales order screen you should enter the order type before the order number.  I would suggest doing the same in the scenario by reversing the order of rows 4 and 6.  Otherwise the import scenario is attempting to create a new order of that type rather than retrieve the existing one by order number.

Hope this helps!

Laura