Hi team,
When receiving drop ship items, I cannot add serial#’s.
We need to be able to track the serial#’s also for drop ship orders.
Thank you!
Monika
Answer
How to add serial numbers to drop ship items?
Best answer by Hannah Barnes
Hi mstuber64!
To enter lot/serial numbers, select the Required for Drop-Ship check box on the Lot/Serial Classes (IN207000) form for the lot/serial class of the item.
Then it will be possible to click the Line Details button and specify lot/serial nbr.
Thank you!
+17Hi
What is the Lot/Serial Class on the item? What is the tracking method?
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+4Hi mstuber64!
To enter lot/serial numbers, select the Required for Drop-Ship check box on the Lot/Serial Classes (IN207000) form for the lot/serial class of the item.
Then it will be possible to click the Line Details button and specify lot/serial nbr.
Thank you!
Hannah Barnes
I changed the the drop ship check box on the lot/serial classes and it works now.
Thank you for your help!
Monika
Once we add the S/N in the line details, how do we get that S/N to carry through to the customer’s equipment record?
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