We are experiencing an issue where we have confirmed the shipment, but then at a later time the shipment appears as though not confirmed.
We are currently integrated with EasyPost. I know the order has been confirmed because tracking numbers, labels and links have been provided by EasyPost which only happens after confirmation.
This is not happening on every order - just sporadically throughout the week. When I view the audit history - either the system does not appear to have acknowledged the confirmation at all, or it shows confirmed but not released.
We do have a small customization in place directly related to shipments. That is, the shipment date automatically updates to the current date upon shipment confirmation.
Is this a bug? Do we have to go through our VAR to have this looked at? Can we report this directly to Acumatica? Any troubleshooting ideas would be appreciated. Thank you
Best answer by Robert Sternberg
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