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Failed Pre-Authorization Satisfies Prepayment Requirement – 2026 R1

  • September 1, 2026
  • 2 replies
  • 27 views
annais
Freshman II
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We recently upgraded to 2026 R1 and started seeing an issue with credit card pre-authorizations.

When a pre-authorization fails, Acumatica still marks the Prepayment Requirement as Satisfied, which allows the order to move forward to shipping.

Before the upgrade, failed pre-auth orders stayed in Awaiting Payment status and did not proceed to shipment.

We use REPAY, and they confirmed that this appears to be an Acumatica issue.

Has anyone experienced this after upgrading to 2026 R1?

Best answer by annais

I just found out that this is a known issue in 2026 R1.

Hope this helps anyone else who runs into the same issue.

2 replies

annais
Freshman II
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  • annais
  • Author
  • Freshman II
  • Answer
  • September 1, 2026

I just found out that this is a known issue in 2026 R1.

Hope this helps anyone else who runs into the same issue.

    Chris Hackett
    Community Manager
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    • Chris Hackett
    • Acumatica Community Manager
    • September 1, 2026

    Thank you for sharing this with the community ​@annais!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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