We have been on 2025 r1 for months without any issues. Today we are unable to generate USPS Priority labels, we receive a popup error, This file already exists. We can generate USPS Ground and Fedex labels without issue.
We are using the easypost connector, if i login to the site i can generate labels without any issues.
I already tried setting up a new carrier in Acumatica and mapping the shipvia to that carrier, same error.
Any ideas?
+4
can you review this
Yes I came across that earlier. This is not on a test instance (or using the test api for the easypost connection), it is production and the carriers are set to production.
I just came across this in the 2025 r-1 notes, looks very close to our issue.
AC-341248: When a shipment was confirmed using the Pacejet integration, and the service method did not return a tracking number, the label file was saved with a default name. As a result, when another shipment with the same service method was confirmed, the system displayed the following error message: This File already exists.
I have a ticket open with our VAR so hopefully they will reach out to Acumatica and let us know if this is the same issue. Unfortunently the note does not have a workaround so we will need to wait for Acumatica to fix
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