Error Cancel Sales Orders

  • 6 December 2021
  • 6 replies

Userlevel 3
  • Jr Varsity III
  • 51 replies

How to resolve error when cancel Sales Orders




Best answer by Naveen Boga 6 December 2021, 05:45

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6 replies

Userlevel 7
Badge +11

Hi @abdi

Please provide following details to check :

  • Version & build
  • Are there any customization on specific screen
  • Trace Log (Tools>Trace )
  • How was this Sales order created?


Userlevel 7
Badge +18

Hi @abdi  Yes, Please provide the issue details.

by looking at screenshot, I can say, “QT Status” is a custom field, when you click on the Cancel Order, your customization logic invoked and causing this issue.

Can you please clarify below questions.

  • Is “QT Status” mandatory field?
  • With your customization, is this causing for only OLD orders?
  • Have you unpublished your customization and verified, is this issue occurred after uninstall your customization?
Userlevel 3

Hi @vkumar  SO made from API and only this SO has the error


Hi @Naveen B there is no custom field for “QT Status”, and this error appears only on one OS created from the API

Userlevel 7
Badge +18

Hi @abdi  Can you please let us know below details?

  • Version & build
  • Are there any customization on Sales Order screen?
Userlevel 3

Hi @Naveen B 

Version 2021 R2

Build 21.203.0030


after I checked, "QT status" is customization, an error occurred while upgrading the build from 21.202 to 21.203

thank you for helping me

Userlevel 7
Badge +18

Hi @abdi  Please provide the below information, which I requested earlier



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