We are on 2025 R2 and use the EasyPost integration for shipping. Since mid-May, FedEx Express labels are generated but are corrupt and will not print on our Zebra label printer. All UPS labels print correctly as well as FedEx ground labels. FedEx Express labels created prior to mid-May can still be printed correctly.
- What label format works best for FedEx Express? We have used EPL for both FedEx and UPS successfully up until mid-May.
- As a short-term work around, we changed the FedEx label format to pdf and it generates correctly however the dimensions are incorrect therefore we can’t print it on the Zebra printer. (Printing on a laser printer, folding and taping to the boxes is time consuming but packages are going out.)
- It appears that there is a parameter missing in the x-EPL2 file returned to Acumatica for FedEx Express labels. The line starting with b21 ends with characters including a “?” which from my limited knowledge of the EPL language indicates a missing parameter. All new FedEx Express labels generated ended with the same string, 6:?@▲◆”, while previous FedEx Express labels which printed correctly did not have that string.
I attached my excel sheet with the data from the labels as well as the four labels (in zip file) as fed back to Acumatica. There are two for each customer, USP and SkyWest, one bad label from May 19 and one previous label which printed fine.
I’ve gone back and forth with EasyPost support for the last few weeks, and they have provided no real assistance nor a solution to the issue. Any suggestions would be appreciated. Thanks!
Alice