I have a single user, out of 125, that does not have the drop down for inventory items when entering a sales order (see below).
This is incredibly frustrating to the user because he is new and doesn’t know all of our products.
How can I get this drop down to appear for him? Any ideas why it wouldn’t be showing up for just him?
Thank you!
+20
I would start by checking the user’s access rights to Inventory Items, as well as any restriction groups or branch-level access that might be limiting visibility.
If those look correct, we can also review whether there are any customizations or selector filters affecting the InventoryID field.
Thank you,
Thank you again!
+6
Does he have access to view all stock items in the stock item screen page?
+4Check the user profile setting for “Lookup Box Suggestions” - User Profile > General Info > Personal Settings. Some of my users disable this to allow for faster order entry.
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