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Customer Signature on Delivery of Shipment

  • April 27, 2026
  • 5 replies
  • 40 views

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Our company raises and sells exotic wildlife and needs to be able to capture the customer’s signature at delivery of the live animals - does anyone have any recommendations on how to do this?

Ideally, they would also be able to note if an animal was NOT delivered/accepted for any reason. These notes would then route back to Accounting so we can make the necessary adjustments.

We do the vast majority of the deliveries ourselves and need the delivery team to be able to pull up to a ranch, release the animals, have the customer sign off, and then the delivery team can confirm the shipment and send a signed copy to the customer.

Best answer by lauraj46

Hi ​@BrittLass ,

The shipment screen with signature can be added to the mobile app with a customization.

To add the Shipments screen:

https://community.acumatica.com/configuration-and-installation-114/adding-shipments-so302000-to-the-moblie-app-29887

Adding the user signature on the shipment:

https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=2daa9950-7424-4060-8f44-4d7cd519e1df

You could use a business event to confirm the shipment based on the presence of the signature attachment.

Hope this helps!

Laura 

 

 

5 replies

lauraj46
Captain II
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  • Captain II
  • Answer
  • April 27, 2026

Hi ​@BrittLass ,

The shipment screen with signature can be added to the mobile app with a customization.

To add the Shipments screen:

https://community.acumatica.com/configuration-and-installation-114/adding-shipments-so302000-to-the-moblie-app-29887

Adding the user signature on the shipment:

https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=2daa9950-7424-4060-8f44-4d7cd519e1df

You could use a business event to confirm the shipment based on the presence of the signature attachment.

Hope this helps!

Laura 

 

 


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  • Author
  • Freshman I
  • April 28, 2026

Thank you! We’ll give it a shot.

To your knowledge (or anyone else’s reading this thread) when delivery confirmation emails are sent, would the signature be attached to that? Or possibly show on the confirmation .pdf doc?


lauraj46
Captain II
Forum|alt.badge.img+9
  • Captain II
  • April 28, 2026

Thank you! We’ll give it a shot.

To your knowledge (or anyone else’s reading this thread) when delivery confirmation emails are sent, would the signature be attached to that? Or possibly show on the confirmation .pdf doc?

Hi ​@BrittLass ,

If the signature is attached as an image file then you would be able to print it on the Shipment Confirmation.  I went through an example of this for stock item images in the recent community webinar:

https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=2daa9950-7424-4060-8f44-4d7cd519e1df

Hope this helps!

Laura


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  • Author
  • Freshman I
  • April 28, 2026

Superb!

@lauraj46 The link in your comment takes me to a help topic - do you have the link to the webinar?


lauraj46
Captain II
Forum|alt.badge.img+9
  • Captain II
  • April 28, 2026

Thank you! We’ll give it a shot.

To your knowledge (or anyone else’s reading this thread) when delivery confirmation emails are sent, would the signature be attached to that? Or possibly show on the confirmation .pdf doc?

Hi ​@BrittLass ,

If the signature is attached as an image file then you would be able to print it on the Shipment Confirmation.  I went through an example of this for stock item images in the recent community webinar:

https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=2daa9950-7424-4060-8f44-4d7cd519e1df

Hope this helps!

Laura

Sorry, this should be the correct link to the article and the recording!

https://acumatica.wistia.com/medias/lbv7qxmwrg