Confusion: We have the CRM module in our Acumatica 2023 R2. Are Support and Cases now a part of the CRM module without extra licenses?
CRM: Support Cases
Hello
I’m looking at Acumatica Licensing Guide 2023 and Case Management is shown as “Available” for every edition of Acumatica: General Business, Retail, Construction, Manufacturing, and Distribution. I believe Case Management is available for purchase. I searched Acumatica.com for “Licensing Guide” and I do not see any more current versions of the same document.
![](https://uploads-us-west-2.insided.com/acumatica-en/attachment/3ad88c7f-c47f-4c9f-966c-3a512e3370d2.png)
Laura
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