Confusion: We have the CRM module in our Acumatica 2023 R2. Are Support and Cases now a part of the CRM module without extra licenses?
Question
CRM: Support Cases
+20Hello
I’m looking at Acumatica Licensing Guide 2023 and Case Management is shown as “Available” for every edition of Acumatica: General Business, Retail, Construction, Manufacturing, and Distribution. I believe Case Management is available for purchase. I searched Acumatica.com for “Licensing Guide” and I do not see any more current versions of the same document.
Laura
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