I have a situation where a customer has raised a sales order for one item with a quantity of 10. This line has been allocated a despatch has been created but not yet confirmed. The customer then has a situation where one of the items cannot be despatched and only require a quantity of 9 to be despatched. It does allow to amend the shiipped quantity but then reports and error advising the quantity shipped is greater than the quantity allocated. The only way round this would be to cancel the despatch amend the allocated quantity on the sales order and then recreate the despatch. Can anyone advise on settings/workarounds to avoid this long winded way of allowing the despatch quantity to be amended?
Best answer by juneterris87View original