Question

Acumatica App Logging off when Connected to Charger with Honeywell Mobile Hardware

  • 4 May 2021
  • 1 reply
  • 16 views

We use Honeywell mobile hardware with the Acumatica app with the distribution module. Our delivery drivers experience an issue where the app logs out from their users when connecting to the charger. This issue happens on all the Honeywell hardware styles we use. 

 

After testing with their provisioner application and changing Android daydream settings, we reached out to Honeywell, and here is the information.

 

There is a power state change unique to Honeywell devices; we need to make sure we are implementing the Honeywell SDK's for android.

The problem exists in the coding; the hardware will report a battery change when taken out of the dock, in which case some apps will log out when they sense a battery change, which needs to be ignored in the coding. 

Honeywell units have technically three potential power sources: AC power/ Super Capacitor and standard battery discharge. The device is smart enough to manage it automatically but treats all power conditions as a battery change.

 

Does anyone experience this issue?


1 reply

Userlevel 6
Badge +6

Hi @schneur96,

If this occurs consistently, I would recommend opening a support case with Acumatica; they will escalate the issue to engineering and you will be able to get an answer from them and potentially a fix if they confirm it is an issue on their end.

 

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