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Question

2024R1, shipments can no longer be corrected before/ after/ during picking.

  • March 5, 2026
  • 3 replies
  • 24 views

In SALES ORERS/ TRANSACTIONS SHIPMENTS. Whether the shipment is unpicked, picked, or picked an packed there is a function when you used to be able to  “correct the shipment”. This feature now just returns an error, and locks the order up. If you don’t wish to finish the shipment and send to invoicing, you can’t change how the product was packed into boxes, you can’t put it on hold and delete the picklist (which allowed me, formerlly, to then delete the shipment) So reverse the order through all it’s steps, after the picking was confirmed, to delete the picklist, then the shipment. I now have a bunch of orders tied up like this due to user error (error confirming before finishing picking and the like, you know human stuff, and now cannot correct the errors. 

 

It is super frustrating. So far I waited a week for acumatica to respond to my software vendor SWK’s issue, as the error that Acumatica was generating says “ERRORS HAVE OCCURRED” and correcting the shipment fails, the picklist doesn’t delete etc, which worked fine before the update that was done on Feb 17th with no warning. 

 

A week after my initial description with screenshots and careful description, they say they can’t re-create it, though in my test instance I can do it in about 15 seconds, by confirming a shipment, then trying to correct the shipment. Anyone else having issues with the shipping corrections? 

3 replies

rkenna
Captain II
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  • Captain II
  • March 5, 2026

Hi ​@jessewaldron, sorry for the frustration, and I can feel your pain. While I have not seen anyone experience this before, could you check the Customization Projects and see if any of the Screen ID’s have the SO302000 on them. It is possible the new version is clashing with an older Customization.

-RJ


  • Author
  • Freshman II
  • March 5, 2026

We have done little in the way of customizations other than reports. 

We have nothing that intersects the shipping screens, no integrations or the like. When I first brought this to the software support, I was told there was a patch update done in the background on the 17th. Not to 25R1, but this

And the issue started within a couple of days of this, which since nothing else changed, seems like the most likely culprit for the issue. Unfortunately I’ve also been told that a rollback will loose all the data from whenever the situation appears till then, and they’ve done nothing even to verify the issue till yesterday, which is 7 days after my initial call for support. Yes, very frustrating.

 


rkenna
Captain II
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  • Captain II
  • March 6, 2026

@jessewaldron, gotcha, so this rules out the possibility for the it not to be the customization project then. I hope it gets sorted out for you!