Outlook Add-In - Sent Email selection displays sender in Contact rather than Receiver - Only One User in company

  • 15 March 2022
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I have a user that always displays their name as the contact whether trying to Log Activity for Inbound or Outgoing email. The rest of the company displays the Recipient for sent mail and the Sender for incoming mail.

We have tried to uninstall and reinstall the Outlook add-in manifest and have checked a user with identical roles.

Does anyone have any other theories on what may be causing this? An option in outlook that doesn’t identify outgoing messages or something?

Any help greatly appreciated

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