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Question

Acumatica-Created Sales Orders Syncing to BigCommerce

  • December 14, 2025
  • 0 replies
  • 9 views

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Hello,

We are using the Acumatica native BigCommerce connector, and we’ve noticed that several sales orders created directly in Acumatica have been pushed to our BigCommerce portal, creating corresponding sales records there.

We want to stop this, meaning that no sales orders created in Acumatica should be exported to BigCommerce. BigCommerce should only receive orders that originate from the website.

Is the sync direction the cause of this issue, since it is currently set to bidirectional?

If so, why are only some Acumatica-created sales orders being exported to BigCommerce, and not all of them? 

We have screenshots of the import and export mappings available for review.