Hello
I am facing an issue with an Acumatica Instance, verison 2021 R2.
The problem occurs when order’s come into Acumatica Instance from third party Integration.
The Integration works as expected. However, when it creates a Sales Order into Acumatica, it throws an error ,
An error occurred during processing of the field Subaccount: Subaccount 'System.Object' cannot be found in the system.
Please verify whether you have proper access rights to this object. PX.Data.PXOuterException: An error occurred during processing of the field Subaccount: Subaccount 'System.Object' cannot be found in the system. Please verify whether you have proper access rights to this object
Note:
-The Above error started occuring, when we did a refresh of data, i.e copied data from Live Instance to Test Tenant. The Instance is on 2021 R2.
-When I de-activated sub account on test tenant, I was able to create sales order.
Clarification:
1) Does this issue occur due to subaccount active on two different tenant?
2) Is this due to GL restrictions where one subaccount is not permitted to be used in a certain branch or with a certain GL account.?
Has anyone faced, a similar issue? Could anyone please assist and help to Identify the root cause of this problem. Appreciate time and help.
Thank you