Hi,
A client is running into the error shown below when trying to save changes to a sales order. It seems to be fixed by closing and re-opening the browser, but just wondering if there was a reason why this error was appearing?
Kind regards,
Andrew
Best answer by dcomerford
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+18
Hello Andrew,
It seems like the error may be related to the browser. Did you notice this similar post , with solution to clear browser cache posted by Acumatica?
+17
Hi
To check this, please unpublish your customization and confirm.
If you are not able figure it out, please customization package for our review.
+12
What version of Acumatica are they on? We found this on early versions of 22R2 believe this was the issue below it disappeared once we updated them to a later version
AC-257592: After several switches between different forms on the same browser tab, if a user was trying to execute an action or to save an entity, an error about a required box being empty could occur, for example: Inserting ‘Billing Address‘ record raised at least one error. Please review the errors. Error: “Revision ID“ cannot be empty. The error could occur on different forms, such as Sales Orders (SO301000), Shipments (SO302000), or Purchase Orders (PO301000).
Workaround: Please find the solution in this knowledge base article.
I agree with dcomeford, we had this exact issue when we first upgraded to 22R2.
We would clear the browser’s cache and that would fix it for a short while. We were told this was a known issue, and we upgraded to Build 22.214.0019. This fixed the error for us.
Seeing this same issue re-appear on a client who last Thursday 2-22-2024 upgraded to Build 23.206.0006. Has this been noted in this new version and what is the expected solution?
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