Hi Everyone!
I am in the process of pulling apart the Related Items functionality and putting it back together to try to understand some issues that we are having with the Related Items popup on sales orders.
The first issue is that not all tabs are displaying on the Add Related Items popup on classic UI, but they do show up on Modern UI. However, even then, the data does not populate correctly. This may be due to a volume of data issue, which we should be able to fix with a custom override to force a refresh of the query cache.
As a note, we anticipate having hundreds of related items for many of our most-sold items. The backend management of this is more my strength and has largely been implemented, but it doesn’t exactly help us if the users cannot access the data conveniently.
Stranger still, after unpublishing all customizations on my local development instance, the Related Items functionality on Sales Orders does not function at all (see screenshots, if they manage to upload). Even when I configure required related items for an item, the icon to access the pop-up does not display.
Has anyone else encountered issues with this feature on 2025R2 (25.201.0213)? I saw a post from Abishek Niikam about rebuilding the functionality, and I might end up needing to do the same, but I am hoping that I am simply missing a crucial part of set-up.