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When will Acumatica update the Outlook Add-in to also work with the new version of Outlook?

  • January 7, 2026
  • 2 replies
  • 51 views
ccannavo30
Freshman II

Microsoft is moving into the second phase of deprecating the Classic version of Outlook in April of 2026. The cutover date is still unknown but coming down the road. Please refer to this article: when will classic outlook end - Microsoft Q&A

Does Acumatica have this on its roadmap to update the Outlook Add-in to also work with the new version of Outlook? It currently does not! 

Best answer by Tara H

Hi ​@ccannavo30  - thanks for your message.  I have good news for you- we already support the new version of Outlook with the Acumatica Add-In.  You may, however, need to make some changes to get it to work.  There is some conversation on this on this previous community post which may help: How to resolve the issue when users are unable to sign in to Acumatica Add-In for New Outlook on Windows | Community.  If you are having trouble, please work with your partner to open a support ticket so that it can be reviewed.  

Additional good news - we have just completed work on a bunch of exciting enhancements for the Add-In. These changes will modernize the experience and enhance user friendliness -providing time saving measures.  Keep an eye on release notes for more info soon!

 

Best, 

Tara

    2 replies

    T
    Acumatica Moderator
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    • Tara H
    • Acumatica Moderator
    • Answer
    • January 7, 2026

    Hi ​@ccannavo30  - thanks for your message.  I have good news for you- we already support the new version of Outlook with the Acumatica Add-In.  You may, however, need to make some changes to get it to work.  There is some conversation on this on this previous community post which may help: How to resolve the issue when users are unable to sign in to Acumatica Add-In for New Outlook on Windows | Community.  If you are having trouble, please work with your partner to open a support ticket so that it can be reviewed.  

    Additional good news - we have just completed work on a bunch of exciting enhancements for the Add-In. These changes will modernize the experience and enhance user friendliness -providing time saving measures.  Keep an eye on release notes for more info soon!

     

    Best, 

    Tara

    Happy CRM'ing! -Tara (Acumatica Technical PM-CRM)
      ccannavo30
      Freshman II
      • ccannavo30
      • Author
      • Freshman II
      • January 7, 2026

      That is great news! It would have been nice if the Acumatica support representative we worked with as we just rolled out the Outlook Add-in for Classic had been knowledgeable about this as well. They told us it was not supported and we believed them :( 

      I am glad to hear it is supported though! 

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