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When creating Service Orders from Case, reference Service Order number back to case

  • December 30, 2025
  • 1 reply
  • 49 views
M

When creating a Service Order from a Case, the Case Number is referenced to the Service Order under Other, Source Info:

 

Is there a setting to reference the Service Order Number back to the Case?

Thank you!

 

Best answer by ranjithduraisamy72

​@mstuber02  The Service Nbr field is already available in the DAC. Please create a new customization project, add the Cases screen to it, and follow the highlighted steps to enable this field on the screen. Once completed, publish the customization package.
 



 



Please let me know if you have any questions.

    1 reply

    R
    Captain II
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    ​@mstuber02  The Service Nbr field is already available in the DAC. Please create a new customization project, add the Cases screen to it, and follow the highlighted steps to enable this field on the screen. Once completed, publish the customization package.
     



     



    Please let me know if you have any questions.

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