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When creating Service Orders from Case, reference Service Order number back to case

  • December 30, 2025
  • 1 reply
  • 13 views
M

When creating a Service Order from a Case, the Case Number is referenced to the Service Order under Other, Source Info:

 

Is there a setting to reference the Service Order Number back to the Case?

Thank you!

 

    1 reply

    R
    Captain II
    Forum|alt.badge.img+2

    ​@mstuber02  The Service Nbr field is already available in the DAC. Please create a new customization project, add the Cases screen to it, and follow the highlighted steps to enable this field on the screen. Once completed, publish the customization package.
     



     



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