Question

Shipments - Zip Code Error


Userlevel 3
Badge +1

I’ve been getting this error because there seems to be some conflict with the City and Zip code.  This is what the customer has and what we ship to when we have to go into Fedex ship manager and do this manually.  Googling the towns zip it is off a number and this does say its another town.  

Either way this is the correct address, is there a way to bypass this error?

 

 


5 replies

Userlevel 7
Badge +16

Hi @jyounes 

A few things here:

  1. Do you have address validation turned on features?
  1. What is the postal code mask under Countries?

 

  1. What carrier service is being used that is returning this error?
Userlevel 7
Badge +12

Hi @jyounes 

Please review the Suggestions posted in below article 

 

Userlevel 3
Badge +1

Hi @jyounes 

A few things here:

  1. Do you have address validation turned on features?
  1. What is the postal code mask under Countries?

 

  1. What carrier service is being used that is returning this error?
  1.  Where is this feature so I can check
  2. This is how it was set up, I cleared the postal code input mask and country validation validation regexp as sugested in the post bellow yours.  Still got the error.
  3. Fedex.
Userlevel 7
Badge

Hi @jyounes were you able to find a solution? Thank you!

Userlevel 3
Badge +1

It did not.

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