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Screen ID for Invoice Case Activity

  • Aug 27, 2026 11:00 AM UTC
  • 6 replies
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Good day Community

I’m sure you all know how challenging the assignment of user roles can be especially within Cases. 

I am urgently looking for the screen ID or the embedded actvity to Revoke the Invoice Case Activity from the Actions scren of an Open Case. 

I would be very grateful if anyne can assist me to find this activity within the Access Roles space. 

 

Regards

Barbara 

Best answer by BarbaraPietersen23

Thanks for your response but we have resolved the issue. We found the relevant node.

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6 replies

rkenna
Captain II
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  • Captain II
  • Aug 27, 2026 12:40 PM UTC

​@BarbaraPietersen23,

In the top right corner, click Tools>Access Rights. This will bring you to access rights tree for the screen. Then the Invoice Case Activity will be in that tree.

 

Cheers,

RJ

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Thanks but I have done that and don’t see any activity named Invoice Case Activity, hence my question on this community.

I had hoped that someone could point that particular activity out to me.

There are, of course, dozes more options, but none of them are called “Invoice Case Activity”.

Regards

Barbara

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rkenna
Captain II
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  • Captain II
  • Aug 27, 2026 12:57 PM UTC

It will be one of those arrows because it is an action; however, it will not be under the Activity section under cases. Scroll down below Activity and look under Case, or one of the other sections. It will be right at the top with those sideways arrows.

 

 

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Thanks for your response. I have looked at all of them and still can’t find it. I have asked AI and it just takes me to the Cases screen CR306000.

If you find it please let me know.

Many thanks

Barbara

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  • Captain II
  • Sep 16, 2026 12:45 PM UTC

Hi ​@BarbaraPietersen23 Is the Invoice Case Activity a custom action? What does it take you to currently if you clicked on the button? If it’s a custom action and part of the case workflow, you can also remove the action directly from the customization it belongs. 

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Thanks for your response but we have resolved the issue. We found the relevant node.

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