Question

SalesForce Sync - Creating multiple SF Record ID for the same record

  • 30 April 2024
  • 3 replies
  • 26 views

Userlevel 4
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Hi Team,

We have across an issue with SF sync where multiple SF Sync Record Id’s are being created for the same record. Highlighted row is the correct sync record id, but whenever automation schedule for User sync runs its adding additional sync record id’s for the same record. 

Any thoughts?


3 replies

Userlevel 3
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Hello mate, 

Is it just the User entity that’s doing this?

On my test environment, the user entity as the “Id” field as the key by default. Is that still the case on your setup, or did it get changed?

What’s odd to me is that in your screenshot, each Ext Ref is different, so they’re likely going to different Users. 

Userlevel 4
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Hey @gorazem ,

We are having similar issue for other Entity types like BAccount and Opportunities. Yes the different Ext Ref is what we are trying to find out. We don’t have any customization from our side for the sync , so not sure what’s causing this issue. One thing we noticed is it started happening after we upgraded to 2022r1.

 

Userlevel 3
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Hey @gorazem ,

We are having similar issue for other Entity types like BAccount and Opportunities. Yes the different Ext Ref is what we are trying to find out. We don’t have any customization from our side for the sync , so not sure what’s causing this issue. One thing we noticed is it started happening after we upgraded to 2022r1.

 

@vibindas For the BAccount, are you using an automation schedule on the export scenarios, or on the salesforce sync screen? 

What is set as the “key” in the data provider for the BAccount and User entities? 

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