Skip to main content
Answer

Reverse Extend to Customer

  • March 4, 2025
  • 6 replies
  • 86 views

How can I reverse it if I accidentally extend a Business Account to a Customer (or a vendor) without any transactions?

Best answer by aiwan

Hi ​@chrissic 

 

You should be able to delete the customer account, if you do not have access to this, ask your sys admin.

 

Aleks

6 replies

Forum|alt.badge.img+8
  • Captain II
  • Answer
  • March 10, 2025

Hi ​@chrissic 

 

You should be able to delete the customer account, if you do not have access to this, ask your sys admin.

 

Aleks


darylbowman
Captain II
Forum|alt.badge.img+15

It is possible to delete the Customer without deleting the Business Account. I forget, though, if you need to revoke the permission to delete the Business Account in order to prevent it from doing both at once.


mclarke88
Jr Varsity III
Forum|alt.badge.img
  • Jr Varsity III
  • March 11, 2025

Hi! ​@darylbowman if it is also a vendor it should not delete the business account. It cannot be a vendor without a business account. 


Forum|alt.badge.img
  • Jr Varsity II
  • July 22, 2025

When you delete the Customer it also deletes addresses and contacts, even if they were added before the Business Account was extended to Customer. 


  • Freshman I
  • August 28, 2025

So..is there a way to delete the customer account if extended in error, but keep the business account intact? 


darylbowman
Captain II
Forum|alt.badge.img+15

So..is there a way to delete the customer account if extended in error, but keep the business account intact? 

Yes, revoke the permission to delete Business Accounts for the user doing it