We have had some clients run into fairly frequent issues with the Outlook plugin stopping or ceasing to function. There are community posts out there related to removing the cache files. For some users this can be somewhat onerous or difficult for them to manage. To make this easier, I’ve created a batch file for windows. This batch file:
- shuts down active Teams and Outlook processes
- Deletes the folders and files associated with the file path: %localappdata%\Microsoft\Office\16.0\Wef\
To install, just unzip the file and have the user put it in an easy to find location (desktop, temp folder etc).
This will not uninstall the plugin or reinstall it, but may help some users who are having periodic problems with the plugin ceasing to function.
Also note, this may only be applicable to the Outlook desktop app.
If anyone has other suggestions I can modify or add to the tool.