HTML Mass Email problem

Hi, this could be frustrating can you please test following ways 

1.Pasting clickable survey form link directly into the email body editor.

2.(See Image) You can try options like Visual, HTML, Plain text, Preview to go ahead with once.

3.Keep raw html text With HTML Option.

You are not doing anything wrong here.

This could be a case if Specific HTML Elements are blocked by client email. (Security purpose).

If you are still not getting any way out, you might get some help through this below link

https://help.acumatica.com/Help?ScreenId=ShowWiki&pageid=161aba8e-295a-4366-bfdf-25567f92535f 

Thank you ​@Sourav.

I had our IT team look into this and email settings and blocked data and sites are not the problem, nor is the firewall. We’ve also sent to other emails, and we get the same blank email.

Inserting a clickable link to the survey and inserting a QR code works just fine, but we’re hoping to have as few clicks as possible to have the likelihood of customers to respond.

I created the mass email using the help screen too.

Thank you for the feedback, hopefully I’ll get it to work soon.

Hi ​@Sourav were you able to find a solution? Thank you!

No ​@Chris Hackett , I was not able to get this working. I have asked our IT department to see if they could figure it out, but no such luck. This ended up getting put on a back burner. Is there someone that I can have my IT department reach out to to help troubleshoot?

​@jhutchinson - I would say whoever your support is with should work with Acumatica support.