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How to make Date reported on Case screen the same time as current ?

  • June 26, 2023
  • 4 replies
  • 85 views
nhatnghetinh
Captain II
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Dear ALL,

When I create new Case (CR.30.60.00 Screen), Date reported on Case screen is different from current actual time. How to make Date reported on Case screen the same time as current.

Regards,

NNT

 

 

Best answer by Manikanta Dhulipudi

Hi @nhatnghetinh 

What is the time zone selected on User screen and Site preference screen

I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong

4 replies

Manikanta Dhulipudi
Captain II
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Hi @nhatnghetinh 

What is the time zone selected on User screen and Site preference screen

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
nhatnghetinh
nhatnghetinh
Captain II
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  • nhatnghetinh
  • Author
  • Captain II
  • June 27, 2023

Hi @manikantad18

The time zone selected on User screen and Site preference screen is the same time as current. 

The “Date reported” on Case screen is wrong. I see the time difference is always 24 minutes. 

 

Regards,

NNT

I have devoted my time and deep passion to Acumatica! 🌐 https://www.linkedin.com/in/phambaotruong
Jin Kim
Jr Varsity III
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  • Jin Kim
  • Jr Varsity III
  • July 25, 2023

@nhatnghetinh - This is rather odd behavior - considering that a 24 minute difference is not a standard increment for any timezone or date setting.  I assume you are not running any customizations.  This may be worth creating a support request.  

 

Cheers,

Jin 

Chris Hackett
U
Freshman II
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  • uma47
  • Freshman II
  • May 14, 2024

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