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How to disable "OPEN" button after closing the Case

  • July 6, 2023
  • 5 replies
  • 219 views
nhatnghetinh
Captain II
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Dear ALL,

Please help us how to disable "OPEN" button after closing the Case.

Acumatica Version: 2020 R1

 

Regards,

NNT

 

 

Best answer by Naveen Boga

Hi @nhatnghetinh  We can do this from the Customization project - Workflow steps.

Here are the simple steps to achieve this.

  1. Create a new condition to know if the CASE is Released or not
  2. Add this condition in the OPEN Action, so that based on this condition OPEN button will be disabled after RELEASE the case.
  3. Publish the package.

Please find the screenshots for reference.

 

 

 

 

I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong

5 replies

Naveen Boga
Captain II
Forum|alt.badge.img+20
  • Naveen Boga
  • Captain II
  • Answer
  • July 6, 2023

Hi @nhatnghetinh  We can do this from the Customization project - Workflow steps.

Here are the simple steps to achieve this.

  1. Create a new condition to know if the CASE is Released or not
  2. Add this condition in the OPEN Action, so that based on this condition OPEN button will be disabled after RELEASE the case.
  3. Publish the package.

Please find the screenshots for reference.

 

 

 

 

Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
    nhatnghetinh
    Captain II
    Forum|alt.badge.img+13
    • nhatnghetinh
    • Author
    • Captain II
    • July 6, 2023

    Dear @Naveen Boga

    Can we do Workflow steps on Automation Definitions for this case without having to do it on Customization project ?

     

     

    Regards,

    NNT

    I have devoted a great deal of my time and passion to Acumatica ! 🌐https://www.linkedin.com/in/phambaotruong
    Naveen Boga
    Captain II
    Forum|alt.badge.img+20
    • Naveen Boga
    • Captain II
    • July 6, 2023

    Hi @nhatnghetinh  Sorry, I am not sure about this and never checked from this screen.

    Naveen B - Acumatica MVP 🏆 | Acumatica Developer 🚀 ⏩ https://www.linkedin.com/in/naveenb-acumatica-mvp/
      B
      Freshman II
      • benlane25
      • Freshman II
      • July 10, 2023

      Should be able to just view the State Diagram and that will show you all the ways you can go from closed back to open. Then just customize the workflow to disable those. I recently had to disable cases from reopening due to a email activity coming in after a case was already closed.

        J
        Captain I
        Forum|alt.badge.img+2
        • jzhu
        • Captain I
        • March 3, 2025

        hi ​@Naveen Boga is there a way to prevent the case from getting reopened through email replies after the case has been closed? 

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