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Can Do's and Cannot Do's of SendGrid-Acumatica Integration

  • March 21, 2024
  • 8 replies
  • 509 views
F
Freshman I
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Can someone explain to me the capabilities of the Acumatica - SendGrid Integration. I do not see much literature on the integration since 2022. 

 

Does this integration work successfully on a consistent basis?

 

What can it do vs what can it not do via its integration?

 

 

I am a new client of Acumatica, and we are looking to do our email marketing directly out of Acumatica and then pull the information into campaigns. We need the ability to mitigate risk against being blacklisted after sending out an eblast, can it unsubscribe users from a list, does it allow the use of templates inside Acumatica, do the analytics only live in SendGrid?

 

Any and all information on this integration would be very helpful. Also, if there is a better integration to look into please feel free to share. Many thanks in advance for anyone’s time and consideration. 

Best answer by DavidEichner

Hi @fkrug 

We use the Acumatica - SendGrid integration to do all of our mass emailings.  We have had no issues with it.  

From our experience, it is great at sending out the emails. However, we don’t get deliverability statistics or updates back into contact records when they are bad emails or receive unsubscribe requests.  We manually export a file of bad emails & unsubscribes out of SendGrid and then use that file to update contacts based on that file.

Let me know if you have any additional questions or would like to see how we use it.

Best,

David

 

Ehren_Dimitry

8 replies

DavidEichner
Captain II
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  • DavidEichner
  • Captain II
  • Answer
  • April 1, 2024

Hi @fkrug 

We use the Acumatica - SendGrid integration to do all of our mass emailings.  We have had no issues with it.  

From our experience, it is great at sending out the emails. However, we don’t get deliverability statistics or updates back into contact records when they are bad emails or receive unsubscribe requests.  We manually export a file of bad emails & unsubscribes out of SendGrid and then use that file to update contacts based on that file.

Let me know if you have any additional questions or would like to see how we use it.

Best,

David

 

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
F
Glen Martin
F
Freshman I
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  • fkrug
  • Author
  • Freshman I
  • April 1, 2024

David, thank you for the info. I would defiantly like to take you up on seeing how you use it if you are open to it. 

 

Best,

Frank

Chris Hackett
DavidEichner
Captain II
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Hi Frank,

I’m in the Pacific timezone (PDT).  What time zone are you in?

If you have any availability today, we could meet up today or let me know what time works best for you tomorrow.

Best,

David

 

David Eichner, CPA - If I helped you, please *Like* my post/reply. If I provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
R
Captain I
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  • raphrf
  • Captain I
  • July 4, 2024

@DavidEichner 

Hi, in connection with sendgrid, I created an account and activated the "Add Tags for the Incoming Processing" in the incoming processing tab. However when I respond to the email sent by Acumatica, I receive an undelivered error email. Is it possible to do the incoming email with sendgrid, if so how? THANKS

Raphael
Ehren_Dimitry
Freshman II

HI ​@raphrf,

Incoming emails cannot be processed through Sendgrid. However, if you setup a standard email account with the same email address as your Sendgrid account, you can process the incoming emails (responses) through this account. We are still rolling out the solution…

Hope this helps,
Ehren

 

 

Chris Hackett
R
Captain I
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  • raphrf
  • Captain I
  • May 14, 2025

We did it exactly like that

Thanks

Raphael
Ehren_Dimitry
Chris Hackett
Ehren_Dimitry
Freshman II

​@raphrf are you importing templates from Sendgrid into Acumatica? If so, have you had any success getting the unsubscribe links to work?

R
Captain I
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  • raphrf
  • Captain I
  • May 15, 2025

​@raphrf are you importing templates from Sendgrid into Acumatica? If so, have you had any success getting the unsubscribe links to work?

Hi, we don’t importing templates

Raphael
Ehren_Dimitry
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