Acumatica Outlook plug-in tool is not presenting when clicked.

What version of Outlook are you using?  Was it ever working for you?  If you are using Outlook Classis, many Outlook issues can be resolved by deleting and recreating your Outlook user profile. 

-ron

Yes. The plug in has been working for years.  It stopped recently

Outlook Version 2501  Build  16.0.18429.20132

Hi ​@amyrizzo50 

Have you updated/switched to new Outlook? If yes, the plug in may not work. Refer to this KB thread.

Regards,

We also started getting the blank white screen for a user this week. Acumatica 2023 R2 (23.212.0024). It was working fine on Monday Feb 24th on both “New Outlook” and “Outlook on the Web”, but stopped working Tuesday Feb 25th.

• The white screen happens on “New Outlook”, “Classic Outlook” and “Outlook on the Web”.
• "Turn on optional connected experiences" in “New Outlook” is already checked.
• Server-side Cookie flags are good in web.config.
• Uninstalling and reinstalling the plugin doesn’t fix it.
• Occasionally the Acumatica sign in screen does pop up in “Classic Outlook” and “New Outlook”, but then when clicking sign-in, gives error: Get Token error. Status: Failed. Error: [object Object] the underlying json says ErrorForbiddenClientAccessTokenRequest

@ Acumatica Team 

This seems to be affecting many users.   When will we see a resolution?    

​@amyrizzo50 https://community.acumatica.com/known-issues-266/known-issue-starting-17th-february-2025-acumatica-outlook-add-in-may-stop-working-29141