Trying to change an email address for a customer record but when we try to go save the record we get an error, “account is inactive”. However, the customer is active and the customer location is active so I am confused why this error is occurring.
Any one have a solution to this strange error?
Best answer by MuthumaliDhanushika27
Hello
Could you please check if the customer location’s GL accounts are active or not in the COA screen?
Open customer profile
Go to the location tab.
Open each location and go to the GL account tab of the location.
Check each and every account that is set up under the location GL account tab to see if it is active in the chart of accounts.
Thank you.
+15
Can you share a screenshot?
Please inactive the customer once and make the changes again,
Please try to clear cache in Apply updates.
.
+15
Are you facing the issue with updating the Email ID or any changes you are doing getting errors?
Hello
Could you please check if the customer location’s GL accounts are active or not in the COA screen?
Open customer profile
Go to the location tab.
Open each location and go to the GL account tab of the location.
Check each and every account that is set up under the location GL account tab to see if it is active in the chart of accounts.
Thank you.
+13Hi
I faced a similar situation, and based on @MuthumaliDhanushika27’s suggestion, I checked the GL Accounts on the customer locations. One of the linked Cash Accounts was inactive, which was causing the issue.
Please review the Locations on the Customer Locations screen and make sure all GL accounts associated with that customer are Active on COA screen.
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