I am trying to make a high-level support ticket with Acumatica Support team and it only lets me open an education related support ticket. This does not allow me to open a support ticket for a clients problem? how do i enable the non-education support ticket?
Best answer by Naveen Boga
Hi
User permission roles are a self-serve item for the partners, meaning that anyone at your company with the Account Management role permission can update contact roles.If they update your user role profile to include "Partner Consultant". This will give you access to the Case Management role, as requested.
+18HI
You will need to reach out to an administrator of your account to assist. They will have to give you the correct rights to open support tickets.
+18Where in training does it show how to do this? I have administrative access to my client.
Who handles your Acumatica support account? They would be able to assist.
+20Hi
User permission roles are a self-serve item for the partners, meaning that anyone at your company with the Account Management role permission can update contact roles.If they update your user role profile to include "Partner Consultant". This will give you access to the Case Management role, as requested.
+3Thanks all! I gave him the admin for their account and he is all set.
It is possible that you can give me access to my account to generate tickets? 😀
Hi
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