Paycheck Stuck and Won't Release

Hi @katiedavison 

What is the actual status of the paycheck?

Hey there! Status is PAID.  Won’t release and won’t void!

HI @katiedavison 

The only paychecks you can void are if they are in a Released, Liability Partially Paid, or Closed status.

Thank you! Any idea how I move forward? I can’t process any of his paychecks after this particular one because this one is stuck and not released. 

Have you tried to Release it?

Yes it gives me an error message due to coding.  I cannot modify the coding at this point because it has been paid.   

You can edit the Account and Subaccounts on the Earning tab, if that is the coding you are referring to. 

If this does not work, you could put a support ticket in with Acumatica. 

i can’t save any changes that im making for some reason.  i changed the account and sub account and the save button is greyed out. 

Could you possibly copy and paste here how to start a ticket? 

Hi @katiedavison  If you are a customer, you will need to go  through your VAR to enter a ticket. 

If you are a VAR, you should have access to the Partner Portal to enter a support ticket. 

Hey there - I am a customer… I am not sure what VAR is!

Hi @katiedavison  A VAR is a value added reseller, meaning partner. So whoever you went through for your implementation would be your VAR unless that has changed. 

Hi @katiedavison - were you able to find a solution for your issue? Thank you!