Question

Paycheck Stuck and Won't Release

K
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Hi there! Looking to see if anyone knows what this is. 

 

I entered a reimbursement that the system isn’t happy with.  However, the paystub is now in limbo .. can’t release, can’t void, can’t edit.  I cannot release any subsequent paychecks.  Can anyone help me with this?

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Kandy Beatty
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Hi @katiedavison 

What is the actual status of the paycheck?

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K
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Hey there! Status is PAID.  Won’t release and won’t void!

Kandy Beatty
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HI @katiedavison 

The only paychecks you can void are if they are in a Released, Liability Partially Paid, or Closed status.

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K
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Thank you! Any idea how I move forward? I can’t process any of his paychecks after this particular one because this one is stuck and not released. 

Kandy Beatty
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Have you tried to Release it?

 

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K
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Yes it gives me an error message due to coding.  I cannot modify the coding at this point because it has been paid.   

Kandy Beatty
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You can edit the Account and Subaccounts on the Earning tab, if that is the coding you are referring to. 

 

 

If this does not work, you could put a support ticket in with Acumatica. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
K
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i can’t save any changes that im making for some reason.  i changed the account and sub account and the save button is greyed out. 

 

Could you possibly copy and paste here how to start a ticket? 

Kandy Beatty
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Hi @katiedavison  If you are a customer, you will need to go  through your VAR to enter a ticket. 

If you are a VAR, you should have access to the Partner Portal to enter a support ticket. 

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K
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Hey there - I am a customer… I am not sure what VAR is!

Kandy Beatty
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Hi @katiedavison  A VAR is a value added reseller, meaning partner. So whoever you went through for your implementation would be your VAR unless that has changed. 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
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Hi @katiedavison - were you able to find a solution for your issue? Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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