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Mobile App log in issues

  • 8 March 2023
  • 3 replies
  • 143 views
iqraharrison48
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Userlevel 7
Badge +6

Hi,

i am having trouble logging into the mobile app for a client.  i am not seeing the tenant list either which is strange.  i am on version 22.052 of the app.  anyone else experiencing similar issues? 

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Best answer by iqraharrison48 8 March 2023, 22:09

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Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.

3 replies

Kandy Beatty
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Userlevel 7
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Hi @iqraharrison48 

When logging in, ensure you have the correct URL

You won’t see the tenants until after you login

 

Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
iqraharrison48
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Userlevel 7
Badge +6

@kandybeatty49 I figured it out, I uninstalled and reinstalled the mobile app on my phone and it fixed this issue and i was able to log in :) Thanks for your help!

Iqra ~ If a member helped you, please *Like* their post. If a member provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
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Userlevel 7
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Thank you for sharing your solution with the community @iqraharrison48 !

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.

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