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Error on Release of Check in Check and Payment


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Can you help me how to solve this error on releasing of check and payments. Below is the screen capture of the error messages.

Thank you in advance

 

Best answer by Naveen Boga

Hi, @rmontana  Okay! Thanks for the confirmation.

When I look at the code and you will get this issue in the below scenario and hope this helps to identify the root cause from your end.

 

  • When Debit Total NOT Equals to the Credit Total 
  • AND Ledger Balance Type NOT equals to the Statistical type
  • AND BatchType is NOT equal to the Trial Balance.
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9 replies

Naveen Boga
Captain II
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  • Captain II
  • 3416 replies
  • April 12, 2022

Hi @rmontana  Do you have any customizations implemented on the Journal Transaction screen?


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  • Author
  • Freshman I
  • 15 replies
  • April 12, 2022

Hello @Naveen Boga none so far, we dont have customization on that screen


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  • Acumatica Support Team
  • 871 replies
  • April 12, 2022

Hi @rmontana 

The trace log has reference to customized object. Please refer to highlighted text below. Cst refers to Customized. You may check your customizations once again to see if anything impacts the AP document release process. 

Regards,


Naveen Boga
Captain II
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  • Captain II
  • 3416 replies
  • April 12, 2022

@rmontana Unpublish the customizations and verify to identify this issue is causing from your customizations are not.


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  • Author
  • Freshman I
  • 15 replies
  • April 16, 2022

@Naveen Boga I already validate our customization but i don’t see any customized object like what @vkumar said.


Naveen Boga
Captain II
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  • Captain II
  • 3416 replies
  • Answer
  • April 17, 2022

Hi, @rmontana  Okay! Thanks for the confirmation.

When I look at the code and you will get this issue in the below scenario and hope this helps to identify the root cause from your end.

 

  • When Debit Total NOT Equals to the Credit Total 
  • AND Ledger Balance Type NOT equals to the Statistical type
  • AND BatchType is NOT equal to the Trial Balance.

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  • Acumatica Support Team
  • 871 replies
  • April 18, 2022

Hi @rmontana 

Adding to @Naveen Boga, since the GL batch is auto generated at the time of release, you may contact Acumatica support to get the issue reviewed further in this case. 

You may check known issues list based on your version and build prior to contacting them. Here is the link for known issues.

https://portal.acumatica.com/(W(5))/Main?ScreenId=KI2022R1&PageID=f4c70ae8-17e1-4e49-867b-f26ab674608b

Hope this helps,
Regards,


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2780 replies
  • April 26, 2022

 Hi @rmontana were you able to resolve your issue? Thank you!


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  • Author
  • Freshman I
  • 15 replies
  • May 4, 2022

@Chris Hackett Yes already resolved. Thank you


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